Han H. , Quan W. , Al-Ansi A. , Chung H. , Ngah A.H. , ARIZA MONTES, JOSÉ ANTONIO, Vega-Muñoz A.
No
Sustainability
Article
Científica
3.251
0.612
01/01/2020
000587161900001
2-s2.0-85092918734
The present research was an empirical endeavor to build a sturdy theorization linking trust in supervisor and co-worker supports, emotional exhaustion, depersonalization, reduced personal accomplishment, and hotel employee turnover at workplace. A quantitative approach and survey methodology were utilized. This research successfully explored the intricate associations between trust-in-support factors and burnout dimensions and uncovered the possible influence of such relationships on employee turnover in the hotel context. In addition, emotional exhaustion and reduced personal accomplishment among burnout constituents significantly affected turnover. These variables also strengthened the influence of trust in supervisor support on hotel employee turnover, acting as significant mediators. A salient role of emotional exhaustion in escalating employee turnover was unearthed. Overall, this research demonstrated the importance of trust in support and its role in reducing the burnout phenomenon among hotel employees and explaining their voluntary turnover decision formation in a satisfactory manner. © 2020 by the authors. Licensee MDPI, Basel, Switzerland.
empirical analysis; psychology; quantitative analysis; research work; theoretical study; workplace