Radic, Aleksandar , ARJONA FUENTES, JUAN MANUEL, ARIZA MONTES, JOSÉ ANTONIO, Han, Heesup , Law, Rob

No

Int. J. Hosp. Manage.

Article

Científica

✓

✓

9.237

2.321

https://www.scopus.com/inward/record.uri?eid=2-s2.0-85083331550&doi=10.1016%2fj.ijhm.2020.102518&partnerID=40&md5=29c0eff2e859d8be3a0871a955de0d57

01/07/2020

000539162100017

2-s2.0-85083331550

10.1016/j.ijhm.2020.102518

This research aims to shed new light on peculiar on-board working conditions by adopting the widely recognized and well-established job demands-job resources theory and extending its model to the work engagement and well-being of cruise ship employees. Cross-sectional survey and partial least squares path modeling tool are used. Results confirm that job demands negatively affect cruise ship employees' well-being. This finding is important because it demonstrates how the negative effect of job demands on work engagement is buffered by cruise ship employees' individual strategies such as coping, recovery from work-related effort, and optimization and compensation. By contrast, job resources positively affect work engagement and well-being, and work engagement exerts a positive effect on well-being. This study successfully consolidates the literature on job demands, job resources, work engagement, and well-being to determine the complex essence of the work engagement and well-being of cruise ship employees.

Cruise ship employees; Job demands-resources model; Work engagement; Well-being; Working conditions

• JOSÉ ANTONIO ARIZA MONTES
• JUAN MANUEL ARJONA FUENTES