Title A theoretical framework development for hotel employee turnover: Linking trust in supports, emotional exhaustion, depersonalization, and reduced personal accomplishment at workplace
Authors Han H., Quan W., Al-Ansi A., Chung H., Ngah A.H., ARIZA MONTES, JOSÉ ANTONIO, Vega-Muñoz A., ARIZA MONTES, JOSÉ ANTONIO
External publication No
Means Sustainability
Scope Article
Nature Científica
JCR Quartile 2
SJR Quartile 2
Area International
Web https://www.scopus.com/inward/record.uri?eid=2-s2.0-85092918734&doi=10.3390%2fsu12198065&partnerID=40&md5=7f538dd5e60edb7d06c92ee44c3dc3de
Publication date 01/01/2020
ISI 000587161900001
Scopus Id 2-s2.0-85092918734
DOI 10.3390/su12198065
Abstract The present research was an empirical endeavor to build a sturdy theorization linking trust in supervisor and co-worker supports, emotional exhaustion, depersonalization, reduced personal accomplishment, and hotel employee turnover at workplace. A quantitative approach and survey methodology were utilized. This research successfully explored the intricate associations between trust-in-support factors and burnout dimensions and uncovered the possible influence of such relationships on employee turnover in the hotel context. In addition, emotional exhaustion and reduced personal accomplishment among burnout constituents significantly affected turnover. These variables also strengthened the influence of trust in supervisor support on hotel employee turnover, acting as significant mediators. A salient role of emotional exhaustion in escalating employee turnover was unearthed. Overall, this research demonstrated the importance of trust in support and its role in reducing the burnout phenomenon among hotel employees and explaining their voluntary turnover decision formation in a satisfactory manner. © 2020 by the authors. Licensee MDPI, Basel, Switzerland.
Keywords empirical analysis; psychology; quantitative analysis; research work; theoretical study; workplace
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