Title Apocalypse now or overreaction to coronavirus: The global cruise tourism industry crisis
Authors Radic A., Law R., Lück M., Kang H., ARIZA MONTES, JOSÉ ANTONIO, ARJONA FUENTES, JUAN MANUEL, Han H., ARJONA FUENTES, JUAN MANUEL, ARIZA MONTES, JOSÉ ANTONIO
External publication No
Means Sustainability
Scope Article
Nature Científica
JCR Quartile 2
SJR Quartile 2
Area International
Web https://www.scopus.com/inward/record.uri?eid=2-s2.0-85091379215&doi=10.3390%2fSU12176968&partnerID=40&md5=f1d324c23abedc85b4eb52ed796964db
Publication date 01/01/2020
ISI 000570394700001
Scopus Id 2-s2.0-85091379215
DOI 10.3390/SU12176968
Abstract The current COVID-19 cruise tourism crisis has evolved to epic proportions and placed some of the cruise lines on the verge of bankruptcy. This research aimed to gain a deeper understanding of the crisis. Using an inductive qualitative approach, interviews were conducted with eight frequent cruisers who were at home and eight cruise ship employees who were employed by various cruise companies and who were working on cruise ships during the COVID-19 cruise tourism crisis. The findings revealed a systematic failure within the cruise industry management to understand the COVID-19 pandemic. Results of this study highlight the importance of health-related perceived risks on the nature and impact of the COVID-19 cruise tourism crisis. This study supports the overall theory of cruise tourism and crisis management by extending the chaos theory and its principals on the COVID-19 cruise tourism crisis. The managerial implications for cruise lines are outlined. © 2020 by the authors.
Keywords chaos theory; crisis management; global perspective; industrial development; qualitative analysis; risk perception; tourism; virus; Coronavirus; Vindula arsinoe
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