Title Critical processes of knowledge management: An approach toward the creation of customer value
Authors Cepeda-Carrion, Ignacio, Martelo-Landroguez, Silvia, LEAL RODRÍGUEZ, ANTONIO LUIS, Leal-Millan, Antonio, LEAL RODRÍGUEZ, ANTONIO LUIS
External publication No
Means European Res. Manag. Bus. Econom.
Scope Article
Nature Científica
SJR Quartile 3
SJR Impact 0.15400
Area International
Web https://www.scopus.com/inward/record.uri?eid=2-s2.0-85006804288&doi=10.1016%2fj.iedeen.2016.03.001&partnerID=40&md5=f7c7d058414f57786692cd7535fc6c8b
Publication date 01/01/2017
ISI 000390257500001
Scopus Id 2-s2.0-85006804288
DOI 10.1016/j.iedeen.2016.03.001
Abstract The aim of this article is to contribute to the literature by identifying and analyzing possible combinations between critical knowledge management processes (absorptive capacity, knowledge transfer and knowledge application), which will result in the creation of superior customer value. The main research question this work addresses is: given that customers are demanding each day a greater value, how can organizations create more value to customers from their knowledge management processes and the combination of them? We propose that the combination of the three knowledge management processes builds a dynamic or higher-order capability that results in the creation of superior value for customers. (C) 2016 AEDEM. Published by Elsevier Espana, S.L.U.
Keywords Dynamic capability; Knowledge management; Knowledge management processes; Customer value; Microfoundations of dynamic capabilities
Universidad Loyola members