Title Human dimension of the hospitality industry: Working conditions and psychological well-being among European servers
Authors ARIZA MONTES, JOSÉ ANTONIO, Hernández-Perlines F., Han H., Law R., ARIZA MONTES, JOSÉ ANTONIO
External publication No
Means J. Hosp. Tour. Manag.
Scope Article
Nature Científica
JCR Quartile 2
SJR Quartile 1
JCR Impact 3.41500
Area International
Web https://www.scopus.com/inward/record.uri?eid=2-s2.0-85074591571&doi=10.1016%2fj.jhtm.2019.10.013&partnerID=40&md5=8688fd650564d4795d7f453a36ea06ff
Publication date 01/01/2019
ISI 000510156300015
Scopus Id 2-s2.0-85074591571
DOI 10.1016/j.jhtm.2019.10.013
Abstract This study aims to analyse the human dimension of the European hospitality industry. The working conditions (e.g. employment, physical, psychosocial and organisational circumstances) of servers against a control group of employees from other service industries are scrutinised. The crucial factors that affect psychological well-being or discomfort are identified. Results confirm the precariousness attributed to servers, who represent one of the most relevant and visible professions in the hospitality industry. The working conditions of servers are unnecessarily more precarious than those in other service industries. However, such conditions differ in certain aspects. A logistic regression model is used to identify the working conditions that determine the psychological well-being and verify the difference from those in other service industries. © 2019 CAUTHE - COUNCIL FOR AUSTRALASIAN TOURISM AND HOSPITALITY EDUCATION
Keywords European servers; Hospitality industry; Human dimension; Psychological well-being; Working conditions
Universidad Loyola members