Title Incidence of workplace bullying among hospitality employees
Authors ARIZA MONTES, JOSÉ ANTONIO, ARJONA FUENTES, JUAN MANUEL, Law, Rob, Han, Heesup, ARJONA FUENTES, JUAN MANUEL, ARIZA MONTES, JOSÉ ANTONIO
External publication No
Means Int. J. Contemp. Hosp. Manage.
Scope Article
Nature Científica
JCR Quartile 1
SJR Quartile 1
JCR Impact 2.87400
SJR Impact 1.45200
Area International
Web https://www.scopus.com/inward/record.uri?eid=2-s2.0-85018243516&doi=10.1108%2fIJCHM-09-2015-0471&partnerID=40&md5=773c87719f85332f97317d40c852745a
Publication date 01/01/2017
ISI 000402897100003
Scopus Id 2-s2.0-85018243516
DOI 10.1108/IJCHM-09-2015-0471
Abstract Purpose - The purpose of this study is to the address the key factors of workplace bullying among hospitality employees, as workplace bullying results in damaging consequences on both individuals and organizations. Design/methodology/approach - This study first defines the phenomenon of workplace bullying and then reviews the related literature. Data are collected from a sample population of 238 hospitality employees obtained from the latest European Working Conditions Survey. Logistic regression analysis is used to achieve the study objectives. Findings - Results from the binary logistic regression model show the main personal and organizational factors related to the probability of workplace bullying. The logistic regression model explains 76.4 per cent of the total variations in the sample. The model correctly classifies 78.1 per cent of hospitality employees who did not feel bullied in their profession and 74.1 per cent of employees who did feel bullied. Originality/value - Studies on personalities inclined to bullying are inconclusive. To the best of the authors' knowledge, this research is the first to develop a comprehensive and exploratory conceptual model of workplace bullying that links personal variables, working conditions and contextual factors to the prevalence of workplace bullying within the hospitality sector in the European context.
Keywords Working conditions; Job satisfaction; Workplace bullying; Labor discrimination; Workplace safety
Universidad Loyola members