Title Innovative capacity, quality certification and performance in the hotel sector
Authors Hernández-Perlines F., ARIZA MONTES, JOSÉ ANTONIO, Han H., Law R., ARIZA MONTES, JOSÉ ANTONIO
External publication No
Means Int. J. Hosp. Manag.
Scope Article
Nature Científica
JCR Quartile 1
SJR Quartile 1
JCR Impact 6.70100
Area International
Web https://www.scopus.com/inward/record.uri?eid=2-s2.0-85065910937&doi=10.1016%2fj.ijhm.2019.04.027&partnerID=40&md5=c1473245ca91916a06dc57f3fd55bfee
Publication date 01/01/2019
ISI 000494883100022
Scopus Id 2-s2.0-85065910937
DOI 10.1016/j.ijhm.2019.04.027
Abstract The hotel industry is a critical sector of the Spanish economy. However, very little is known on the maximisation of hotel performance. This work examines the moderating effect of quality on the influence of innovation capacity with regard to the performance of hotel establishments. A quantitative approach was used. We used a second-generation structural equation method (PLS-SEM) to analyse the results, with SmartPLS 3.2.8 software applied to data from 102 hotel establishments in Spain. Our results show that the performance of hotel establishments is determined by innovative capacity (innovative capacity explains 27.5% of the variability in performance of hotel establishments). Moreover, quality certification moderates the influence of innovative capacity on the performance of hotel establishments. A nearly 20% difference in this effect is found between certified and non-certified hotels. Findings can help hotel entrepreneurs to better comprehend the intricate role of innovative capacity and quality certification in boosting hotel performance. © 2019 Elsevier Ltd
Keywords Hotel sector; Innovation capacity; Moderation; Performance; Quality certification
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