Title Job quality and work engagement in the cruise industry
Authors ARIZA MONTES, JOSÉ ANTONIO, Radic A. , ARJONA FUENTES, JUAN MANUEL, Han H. , Law R.
External publication No
Means Asia Pac. J. Tour. Res.
Scope Article
Nature Científica
JCR Quartile 3
SJR Quartile 1
Area International
Web https://www.scopus.com/inward/record.uri?eid=2-s2.0-85104250760&doi=10.1080%2f10941665.2020.1866625&partnerID=40&md5=832af60a859b7204149b03085aa6ba86
Publication date 04/05/2021
ISI 000638421100001
Scopus Id 2-s2.0-85104250760
DOI 10.1080/10941665.2020.1866625
Abstract This study reviews the working conditions in the emerging cruise industry by using a holistic and systematic approach, as well as the effects on work engagement of two groups of clearly differentiated employees, namely, officers and nonofficer employees. Our sample comprised 353 cruise workers. Regression analysis confirmed the research purposes of this study, that is, seafarers work under poor conditions (especially among nonofficer employees) and that this precarity determines the engagement of both groups. This study contributes to identifying the job quality dimensions that needs an improvement by human resource managers of cruise lines. © 2021 Asia Pacific Tourism Association.
Keywords cruise tourism industry; decent work; Job quality; work engagement; working condition
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