Title Silent threat of presenteeism in the hospitality industry: Examining individual, organisational and physical/mental health factors
Authors ARJONA FUENTES, JUAN MANUEL, ARIZA MONTES, JOSÉ ANTONIO, Han H., Law R., ARJONA FUENTES, JUAN MANUEL, ARIZA MONTES, JOSÉ ANTONIO
External publication No
Means Int. J. Hosp. Manag.
Scope Article
Nature Científica
JCR Quartile 1
SJR Quartile 1
JCR Impact 6.70100
Area International
Web https://www.scopus.com/inward/record.uri?eid=2-s2.0-85065908624&doi=10.1016%2fj.ijhm.2019.05.005&partnerID=40&md5=e8db5dcc4f2e5f1d38912457171f5fbd
Publication date 01/01/2019
ISI 000494883100019
Scopus Id 2-s2.0-85065908624
DOI 10.1016/j.ijhm.2019.05.005
Abstract Presenteeism takes place when an individual chooses to go to work even when he/she is ill and when resting at home is highly recommended. At the organisational level, this phenomenon reduces productivity and business competitiveness whilst at the individual level, presenteeism may aggravate one's illness, resulting in poor customer service and the spread of the disease to colleagues and/or clients. This work analyses the determining factors of presenteeism in the European hospitality sector, which is an important industry for the economies and labour markets of many countries. By using a sample of more than 2,000 employees from this industry (obtained from the latest edition of the European Working Conditions Survey), a logistic regression model is built to explain the individual, organisational and physical/mental health factors that promote presenteeism in this industry. © 2019 Elsevier Ltd
Keywords hospitality industry; individual factors; organisational factors; physical/mental health; presenteeism
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