Felipe Luna-Reyes, Luis , Hernandez Garcia, Juan Manuel , Ramon Gil-Garcia, J.

No

Gest. Polit. Publica.

Article

Científica

✗

✗

0.123

01/01/2009

000267900700003

Governments around the world have been developing digital government applications such as Internet portals. Although there are several potential benefits from such applications (for citizens and for government internal operations), most of them fail to deliver results, and there is still little knowledge about their key success factors. Using institutional theory, particularly the technology enactment framework, the research reported here explores the relationships among contextual, institutional and organizational factors and their impact on the success of state portals in Mexico. Results show that these relationships do exist and that portal success is mainly influenced by contextual factors related to electronic services demand and by organizational processes and structures of the agencies responsible for information technologies in the states.

institutional theory; electronic government; state portals; technology enactment theory; information technologies; partial least squares