Title Utilizing Green Design as Workplace Innovation to Relieve Service Employee Stress in the Luxury Hotel Sector.
Authors Han, Heesup, ARIZA MONTES, JOSÉ ANTONIO, Giorgi, Gabriele, Lee, Soyeun, ARIZA MONTES, JOSÉ ANTONIO
External publication No
Means Int. J. Environ. Res. Public Health
Scope Article
Nature Científica
JCR Quartile 1
SJR Quartile 2
Area International
Publication date 23/06/2020
ISI 000554717900001
DOI 10.3390/ijerph17124527
Abstract This study is an empirical endeavor to provide a clear comprehension regarding how hotel green design as a workplace innovation contributes to relieving employee stress and emotional fatigue and improves job satisfaction and involvement in the formation of organizational citizenship behavior. A quantitative process was employed to attain the research goal. Our empirical findings demonstrated that a green design as a workplace innovation boosts the stress resilience that leads to the decreased emotional exhaustion and increased job satisfaction. In addition, job satisfaction and job involvement were the crucial drivers of the organizational citizenship behavior among the luxury hotel service employees. Moreover, stress resilience, satisfaction and involvement were significant mediators. Job satisfaction and involvement had the strongest influence on organizational citizenship behavior than other variables. The findings of our research will help hotel proprietors to invent efficient strategies to minimize employee stress and maximize fulfillment at work, which will eventually enhance the organizational citizenship behavior.
Keywords green design as workplace innovation; stress resilience; hotel employees; emotional exhaustion; job satisfaction; job involvement; organizational citizenship behavior
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