Title Workplace bullying and presenteeism in the cruise industry: Evaluating the effect of social support
Authors ARIZA MONTES, JOSÉ ANTONIO, ARJONA FUENTES, JUAN MANUEL, Radic A. , Han H. , Law R.
External publication No
Means Int. J. Hosp. Manage.
Scope Article
Nature Científica
JCR Quartile 1
SJR Quartile 1
Area International
Web https://www.scopus.com/inward/record.uri?eid=2-s2.0-85100047095&doi=10.1016%2fj.ijhm.2021.102863&partnerID=40&md5=24c1bc9ddd68fd9d2690c9f4eadbad90
Publication date 01/01/2021
Scopus Id 2-s2.0-85100047095
DOI 10.1016/j.ijhm.2021.102863
Abstract A cruise ship constitutes a unique research laboratory for the study of workplace bullying and presenteeism because of its manifestation of the phenomena and situations that traditionally characterize total institutions. This study analyzes the role of workplace bullying as a potential risk factor for presenteeism in the workplace and the moderating role of social support. Results confirmed that work-related bullying is positively connected to the phenomenon of presenteeism, whereas person-related bullying is negatively related. The findings also confirmed the role of social support, specifically supervisor support, as a moderating agent of this relationship. The supporting details are further elaborated, and the main implications for the future of the cruise industry are presented. The findings can facilitate cruise line companies in designing prevention plans and implementing well-targeted anti-bullying policies according to the type of workplace bullying experienced by workers that can substantially improve their effectiveness. © 2021 Elsevier Ltd
Keywords Cruise; Employee misbehavior; Presenteeism; Social support; Workplace bullying
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