Título Addressing remitting behavior using an ordinal classification approach
Autores CAMPOY MUÑOZ, MARÍA DEL PILAR, Antonio Gutierrez, Pedro, Hervas-Martinez, Cesar, CAMPOY MUÑOZ, MARÍA DEL PILAR
Publicación externa No
Medio Expert Syst. Appl.
Alcance Article
Naturaleza Científica
Cuartil JCR 1
Cuartil SJR 1
Impacto JCR 2.24000
Impacto SJR 1.47600
Ámbito Internacional
Fecha de publicacion 01/08/2014
ISI 000335629500021
Scopus Id 2-s2.0-84897746787
DOI 10.1016/j.eswa.2014.01.036
Abstract The remittance market represents a great business opportunity for financial institutions given the increasing volume of these capital flows throughout the world. However, the corresponding business strategy could be costly and time consuming because immigrants do not respond to general media campaigns. In this paper, the remitting behavior of immigrants have been addressed by a classification approach that predicts the remittance levels sent by immigrants according to their individual characteristics, thereby identifying the most profitable customers within this group. To do so, five nominal and two ordinal classifiers were applied to an immigrant sample and their resulting performances were compared. The ordinal classifiers achieved the best results; the Support Vector Machine with Ordered Partitions (SVMOP) yielded the best model, providing information needed to draw remitting profiles that are useful for financial institutions. The Support Vector Machine with Explicit Constraints (SVOREX), however, achieved the second best results, and these results are presented graphically to study misclassified patterns in a natural and simple way. Thus, financial institutions can use this ordinal SVM-based approach as a tool to generate valuable information to develop their remittance business strategy. (C) 2014 Elsevier Ltd. All rights reserved.
Palabras clave Nominal classification; Ordinal classification; Support Vector Machine; Remittances
Miembros de la Universidad Loyola

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