Title Addressing remitting behavior using an ordinal classification approach
Authors CAMPOY MUÑOZ, MARÍA DEL PILAR, Antonio Gutierrez, Pedro, Hervas-Martinez, Cesar, CAMPOY MUÑOZ, MARÍA DEL PILAR
External publication No
Means Expert Syst. Appl.
Scope Article
Nature Científica
JCR Quartile 1
SJR Quartile 1
JCR Impact 2.24000
SJR Impact 1.47600
Area International
Publication date 01/08/2014
ISI 000335629500021
Scopus Id 2-s2.0-84897746787
DOI 10.1016/j.eswa.2014.01.036
Abstract The remittance market represents a great business opportunity for financial institutions given the increasing volume of these capital flows throughout the world. However, the corresponding business strategy could be costly and time consuming because immigrants do not respond to general media campaigns. In this paper, the remitting behavior of immigrants have been addressed by a classification approach that predicts the remittance levels sent by immigrants according to their individual characteristics, thereby identifying the most profitable customers within this group. To do so, five nominal and two ordinal classifiers were applied to an immigrant sample and their resulting performances were compared. The ordinal classifiers achieved the best results; the Support Vector Machine with Ordered Partitions (SVMOP) yielded the best model, providing information needed to draw remitting profiles that are useful for financial institutions. The Support Vector Machine with Explicit Constraints (SVOREX), however, achieved the second best results, and these results are presented graphically to study misclassified patterns in a natural and simple way. Thus, financial institutions can use this ordinal SVM-based approach as a tool to generate valuable information to develop their remittance business strategy. (C) 2014 Elsevier Ltd. All rights reserved.
Keywords Nominal classification; Ordinal classification; Support Vector Machine; Remittances
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