Título Human dimension of the hospitality industry: Working conditions and psychological well-being among European servers
Autores ARIZA MONTES, JOSÉ ANTONIO, Hernández-Perlines F. , Han H. , Law R.
Publicación externa No
Medio J. Hosp. Tour. Manag.
Alcance Article
Naturaleza Científica
Cuartil JCR 2
Cuartil SJR 1
Impacto JCR 3.41500
Impacto SJR 0.97000
Web https://www.scopus.com/inward/record.uri?eid=2-s2.0-85074591571&doi=10.1016%2fj.jhtm.2019.10.013&partnerID=40&md5=8688fd650564d4795d7f453a36ea06ff
Fecha de publicacion 01/12/2019
ISI 000510156300015
Scopus Id 2-s2.0-85074591571
DOI 10.1016/j.jhtm.2019.10.013
Abstract This study aims to analyse the human dimension of the European hospitality industry. The working conditions (e.g. employment, physical, psychosocial and organisational circumstances) of servers against a control group of employees from other service industries are scrutinised. The crucial factors that affect psychological well-being or discomfort are identified. Results confirm the precariousness attributed to servers, who represent one of the most relevant and visible professions in the hospitality industry. The working conditions of servers are unnecessarily more precarious than those in other service industries. However, such conditions differ in certain aspects. A logistic regression model is used to identify the working conditions that determine the psychological well-being and verify the difference from those in other service industries. © 2019 CAUTHE - COUNCIL FOR AUSTRALASIAN TOURISM AND HOSPITALITY EDUCATION
Palabras clave European servers; Hospitality industry; Human dimension; Psychological well-being; Working conditions
Miembros de la Universidad Loyola

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