Título Sensory/Health-Related and Convenience/Process Quality of Airline Meals and Traveler Loyalty
Autores Han, Heesup , Moon, Hyoungeun , ARIZA MONTES, JOSÉ ANTONIO, Lee, Soyeun
Publicación externa No
Medio Sustainability
Alcance Article
Naturaleza Científica
Cuartil JCR 2
Cuartil SJR 1
Impacto JCR 3.25100
Impacto SJR 0.61200
Web https://www.scopus.com/inward/record.uri?eid=2-s2.0-85081223153&doi=10.3390%2fsu12030857&partnerID=40&md5=91be8391db267f732701e9dde5a0ac78
Fecha de publicacion 23/01/2020
ISI 000519135102013
Scopus Id 2-s2.0-85081223153
DOI 10.3390/su12030857
Abstract Little evidence is available on how airline meals and their dimensions\n affect customers\' loyalty generation procedure and behaviors towards\n airline products. This research is designed to elucidate airline\n customer loyalty generation procedure by uncovering the specific role of\n airline meals and their dimensions, attitude, satisfaction, and love.\n Using a quantitative method, empirical findings from the structural\n analysis successfully offer a good understanding of airline food quality\n and its role, identify the vital triggers of customer loyalty, and\n uncover the silent mediating role of airline love in affecting loyalty.\n Taking one step further beyond the theorizations in the existing studies\n of airline customers\' post-purchase behaviors, the present study builds\n a strong conceptual framework relating airline food quality, attitude,\n satisfaction, airline love, and customer loyalty.
Palabras clave sensory and health-related food quality; convenience and process food quality; airline meal; customer loyalty; satisfaction
Miembros de la Universidad Loyola

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