Título Utilizing Green Design as Workplace Innovation to Relieve Service Employee Stress in the Luxury Hotel Sector.
Autores Han, Heesup , ARIZA MONTES, JOSÉ ANTONIO, Giorgi, Gabriele , Lee, Soyeun
Publicación externa No
Medio Int. J. Environ. Res. Public Health
Alcance Article
Naturaleza Científica
Cuartil JCR 1
Cuartil SJR 2
Impacto JCR 3.39000
Impacto SJR 0.74700
Web https://www.scopus.com/inward/record.uri?eid=2-s2.0-85086925335&doi=10.3390%2fijerph17124527&partnerID=40&md5=7b0ca6830ea2865a8dbac41061635e41
Fecha de publicacion 23/06/2020
ISI 000554717900001
Scopus Id 2-s2.0-85086925335
DOI 10.3390/ijerph17124527
Abstract This study is an empirical endeavor to provide a clear comprehension\n regarding how hotel green design as a workplace innovation contributes\n to relieving employee stress and emotional fatigue and improves job\n satisfaction and involvement in the formation of organizational\n citizenship behavior. A quantitative process was employed to attain the\n research goal. Our empirical findings demonstrated that a green design\n as a workplace innovation boosts the stress resilience that leads to the\n decreased emotional exhaustion and increased job satisfaction. In\n addition, job satisfaction and job involvement were the crucial drivers\n of the organizational citizenship behavior among the luxury hotel\n service employees. Moreover, stress resilience, satisfaction and\n involvement were significant mediators. Job satisfaction and involvement\n had the strongest influence on organizational citizenship behavior than\n other variables. The findings of our research will help hotel\n proprietors to invent efficient strategies to minimize employee stress\n and maximize fulfillment at work, which will eventually enhance the\n organizational citizenship behavior.
Palabras clave green design as workplace innovation; stress resilience; hotel employees; emotional exhaustion; job satisfaction; job involvement; organizational citizenship behavior
Miembros de la Universidad Loyola

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