Quality Management

The Library of Loyola University set out on its pursuit  of  quality at the end of 2011 following the EFQM model, to apply continuing improvement to its activities and excellence in its service, so that users, its reason for being, could satisfy their needs far beyond  expectations.

• Mission, Vision and Values, consult here.
• Alliances. The Library is aware of the enrichment entailed in sharing experience, resources and information with other libraries and institutions. For this reason, the Library currently has agreements with:

• Rebiun

• DialNet

• Other Jesuit University Libraries

Norms

• Norms The Regulation (approved by the Governing Council on October 15th 2014 and published in the Official Bulletin of the University. Consult our regulation.

• Norms for carrying out the Regulation
  • Norms for Managing the Collection
    • Norms for Acquisitions
    • Norm for Donations
    • Norm for Expurgation
  • Norms about circulation
    • Norm for Loans
    • Intercampus LoanRegulation
    • Interlibrary LoanRegulation

Charter of Services

The charter of services is the document of the Library that contains the services, commitment to quality in the provision of these services and the rights and obligations of users.

The charter of services can be consulted in reduced and expanded.

Processes

The processes carried out in the library are structured and developed according to the following documents:

• Map of processes

Memory

The library’s annual report informs about the activities carried out, and the results of the services provided. Annual Report Course

Report course 2014-15

end faq