Effective Communication in Business English

 

Course description
  • Duration:  30 hours of class time
  • Number of sessions: 15    
  • Recognition for optional credits: 2
  • Language: English
  • Level: B1-B2 or above
  • Campus: Córdoba / Sevilla
  • Area of interest: Business Administration / International Relations / Law
  • Fee: 200€
Professional Demand

As English becomes an increasingly global language and as much of the communication that takes place within business circles all over the world occurs in English, learning Business English is an absolute must.

This course will help students with the vocabulary and structures that belong to the business world and students will develop those business-oriented skills that are found in everyday work situations, such as negotiating deals, coping with communication problems and giving presentations

Course objectives

At the end of this course, you will:

  • be able to communicate confidently in a range of business situations
  • have improved your speaking, listening, reading and writing skills
  • have learnt useful business vocabulary and business expressions
  • have improved your business communication skills
Methodology
  • Pairwork – students will work in pairs to develop oral linguistic competences in the fields of journalism, media and communication
  • Groupwork – some activities will be carried out in groups, where students will discuss ideas in small groups and then feed back to the class
  • Role playing
Syllabus

Module 1: Cultural Diversity and socializing
Unit 1: Building a relationship

  • Cross-cultural understanding (1)
  • Welcoming visitors
  • Small talk: Keeping the conversation going


Module 1: Cultural Diversity and socializing
Unit 2: Culture and entertainment

  • Cross-cultural understanding (2)
  • Inviting and accepting or declining
  • Eating out


Module 2: Telephoning
Unit 3: Could I leave a message?

  • Preparing to make a phone call
  • Receiving calls
  • Taking and leaving messages
  • Asking for and giving repetition

Module 2: Telephoning
Unit 4: Good to hear from you again!

  • Cross-cultural communication on the phone (1)
  • Setting up appointments
  • Changing arrangements
  • Ending a call

Module 2: Telephoning
Unit 5: Unfortunately there’s a problem…

  • Cross-cultural communication on the phone (2)
  • Problem-solving on the phone
  • Complaints

Module 3: Presentations
Unit 6: Planning and getting started

  • Presentation technique and preparation
  • The audience
  • Structure: the introduction

Module 3: Presentations
Unit 7: Image, impact and making an impression

  • Using visual aids: general principles
  • Talking about the content of visual aids
  • Describing change

Module 3: Presentations
Unit 8: The middle of the presentation

  • Holding the audience’s attention
  • Structure: the main body
  • Listing information
  • Linking ideas
  • sequencing

Module 3: Presentations
Unit 9: The end is near...

  • Structure: the end
  • Summarising and concluding
  • Questions and discussion

Module 4: Meetings
Unit 10: Making meetings effective

  • What makes a good meeting?
  • Chairing a meeting
  • Establishing the purpose of a meeting


Module 4: Meetings
Unit 11: Sorry to interrupt, but…

  • The structure of decision-making
  • Stating and asking for opinion
  • Interrupting and handling interruptions


Module 4: Meetings
Unit 12: What do you mean by...?

  • Asking for and giving clarification
  • Delaying decisions
  • Ending the meeting
Evaluation

Continuous assessment
During the course, students will do several progress tests. Besides, all the activities and tasks carried out in class or at home as part of this course will be assessed and taken into account for a final mark. These aspects will be taken into account for the final result:

  • Progress tests (20%)
  • Coursework (60%)
  • Homework (20%)

Attendance will be a fundamental aspect of the continuous assessment and so a minimum of 70% of attendance will be compulsory.

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